Return Policy
Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 90 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

After receiving and checking your return, we will send you a receipt notification via email. We will also notify you to approve or reject your refund. If you are approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within a week.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund.

Please contact our Customer service at 
support@gosunvault.shop to get the returned address.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will process your return request within 48 hours. Refunds will be credited to the bank account via the original payment method within 7-15 days of approval

Note: You can apply for a return within 90 days of receiving the goods, and more than 90 days will not be allowed to return.